Frequently Asked Questions About Our Services

  • 1. What is a black car service?

    A black car service is a professional, chauffeur-driven transportation option that provides luxury vehicles, such as SUVs and Sprinter vans, for private, corporate, or special event travel. BWI Concierge ensures comfort, safety, and punctuality for every ride.

  • 2. How do I book a black car service?

    You can book with BWI Concierge online at www.bwiconcierge.com, by phone at (410) 220-3119, or via email at booking@bwiconcierge.com. Reservations are recommended in advance to secure your preferred vehicle and time.

  • 3. Are black car services available 24/7?

    Yes. BWI Concierge offers 24/7 service, including late-night and early-morning airport transfers, ensuring reliable transportation whenever you need it.

  • 4. What types of vehicles are included in a black car service fleet?

    BWI Concierge’s fleet includes luxury SUVs for smaller groups and Mercedes Sprinter vans for larger parties. All vehicles are maintained for comfort, elegance, and safety.

  • 5. How much does a black car service cost?

    Pricing depends on the type of vehicle, distance, and service requested. For an accurate quote, contact BWI Concierge at (410) 220-3119 or use the online booking tool.

  • 6. Is tipping included in the price of a black car service?

    Tipping is not included and is optional. Many clients choose to tip for exceptional service or long-distance trips.

  • 7. What should I do if I need to cancel or modify my reservation?

    Contact BWI Concierge as soon as possible via phone or email. Cancellations or changes are handled promptly, and policies may vary depending on the reservation type.

  • 8. Are Black Car services insured and licensed?

    Yes. BWI Concierge is fully licensed and insured, providing peace of mind for every ride in the Washington, D.C., Maryland, and Virginia area.

  • 9. Can I make multiple stops during my ride?

    Yes. Multi-stop trips are available, and your driver will accommodate additional locations while maintaining a timely schedule.

  • 10. How do I know when my driver has arrived?

    Your chauffeur will confirm arrival via phone or text. For airport pickups, BWI Concierge monitors flight arrivals in real time to ensure timely service.

  • 11. Do black car services offer airport transfers?

    Yes. BWI Concierge provides professional airport transfers to and from BWI, DCA, and IAD airports, with real-time flight monitoring for accurate pickup times.

  • 12. How does a Black Car Service track flight delays?

    BWI Concierge monitors your flight status online, adjusting pickup times automatically in case of delays or early arrivals.

  • 13. Can I book a black car for corporate events or meetings?

    Yes. Corporate travel services include transportation for business meetings, conferences, and corporate events, with professional chauffeurs and elegant vehicles.

  • 14. Are black car services available for intercity travel?

    Yes. BWI Concierge can provide transportation between cities within Washington, D.C., Maryland, and Virginia. Contact them for customized quotes.

  • 15. Do black car services provide child safety seats upon request?

    Yes. BWI Concierge can accommodate child safety seats or booster seats for the safety and comfort of young passengers.

Weddings, Proms & Celebrations

  • 16. Can I rent a black car for a wedding or special event?

    Absolutely. BWI Concierge offers luxury vehicles for weddings, anniversaries, proms, winery tours, and other celebrations, ensuring punctual and elegant service.

  • 17. What is the minimum rental duration for a black car service?

    Minimum rental durations may vary depending on the service and vehicle type. Contact BWI Concierge directly for specific event or hourly service requirements.

  • 18. Can I split the hourly minimum rental time among multiple events?

    Yes. BWI Concierge works with clients to accommodate multiple stops or events within a single booking while maintaining the agreed-upon minimum rental hours.

  • 19. Do black car services offer packages for prom or winery tours?

    Yes. BWI Concierge offers tailored packages for proms, winery tours, and other recreational events, with professional chauffeurs and luxury vehicles to enhance your experience.

  • 20. Are there any special considerations for booking a black car for a funeral?

    Yes. Funeral services require discretion, punctuality, and respect. BWI Concierge provides compassionate transportation with professional chauffeurs and comfortable vehicles to support families during difficult times.

Still have questions? Contact us anytime at (410) 220-3119.